What's your response time for Harrisburg emergencies?+
Emergency calls jump the queue β we aim to have someone stabilizing an active leak in Harrisburg the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
We give every Harrisburg customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Harrisburg, IL?+
Yes β Big Toms Roofing is fully licensed to perform Roof Replacement in IL, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Harrisburg?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away β we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Harrisburg, IL and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
Most residential replacements in Harrisburg take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Yes β we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Harrisburg?+
We do these regularly for Harrisburg homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Harrisburg or do you cover nearby towns?+
We serve Harrisburg and the surrounding communities throughout Harrisburg, IL β see the coverage section below for the specific zip codes and nearby cities we handle regularly.
